At Yuvan Cosmetics, we aim to provide you with the best possible shopping experience. Please review our cancellation and refund policy below.

1. Order Cancellation

We understand that you may need to cancel your order for various reasons. You can cancel your order under the following conditions:

• Before Shipment: You may cancel your order within 24 hours of placing it or before it has been shipped. Once your order has been processed for shipping, it cannot be canceled.
• How to Cancel: To cancel your order, contact us at info@yuvancosmetic.in or call +91 88888 44184 with your order number.

2. Refund Policy

If your cancellation request is accepted or if you qualify for a refund due to returns or product issues, the following refund policies will apply:

• Refunds on Canceled Orders: If your order is canceled before shipment, we will process a full refund to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.
• Refunds on Returned Products: Refunds for returned items will be processed once we receive and inspect the product. The refund will be credited to your original payment method within 10-15 business days after the return is processed.

3. Refund Exceptions

• Non-Refundable Items: Certain products such as opened or used cosmetics, skincare, and personal care items are not eligible for refunds due to hygiene and safety reasons.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item shows signs of use or is returned incomplete).

4. Damaged or Defective Products

If the product you received is damaged, defective, or incorrect, we offer replacements or full refunds:

• Notification: You must notify us within 24 hours of receiving the product by emailing info@yuvancosmetic.in with your order number and a picture of the damaged or defective item.
• Refund/Replacement: We will either send a replacement or issue a refund after reviewing the complaint.

5. Refund Timeline

Refunds for eligible cancellations or returns are processed within 7-10 business days after we confirm the request. Please note that depending on your bank, it may take an additional 2-5 business days for the refunded amount to reflect in your account.

For any further assistance regarding cancellations or refunds, feel free to contact us at info@yuvancosmetic.in or call +91 88888 4418